Terms and Conditions

LAST UPDATED: April 22, 2021 Welcome to the COUNTRY HERITAGE WINERY AND VINEYARD, INC website (‘Site’) is owned by (‘ ‘We’ or ‘Us’). The following website terms and conditions (‘Terms and Conditions’) govern the Site. We reserve the right to amend the Terms and Conditions from time to time and advise you to read these Terms and Conditions prior to every purchase from the Site.

Age Requirement

You may only use this Site if you are aged 21 years or over or otherwise over the legal drinking age in your country of residence. If you are not of legal drinking age, please exit this Site immediately. PRIVACY POLICY Any personal information submitted by you to this Site is governed by these Terms and Conditions and our Privacy Policy.

Links to Third Party Sites

Links to third party sites are provided solely for your convenience. Using these links will take you away from the Site. These Terms and Conditions and our Privacy Policy do not apply to any website you reach by using these links or otherwise leaving the Site. We are not responsible for third party websites, their content or the goods and services available on them.

Intellectual Property

The data, images and information (collectively, ‘Intellectual Property’) appearing on this Site (including but not limited to names, trademarks, logos and copyrighted material) are owned by us, our related companies or third party licensors. You agree not to reproduce, sell, distribute, publish, broadcast, circulate or commercially exploit the Intellectual Property in any manner, unless expressly permitted by us in writing or, in the case of copyright material, as permitted by federal copyright laws. All rights not expressly granted here are reserved to COUNTRY HERITAGE WINERY AND VINEYARD, INC. You agree to not use any computer program tools including but not limited to web spiders, bots, indexers, robots, crawlers harvesters or any other automatic device, program, algorithm or methodology, or any similar or equivalent manual process (collectively, ‘Tools’) to access acquire, copy or monitor any portion of the website or content, reproduce or circumvent the navigational structure or presentation of the Site or any content, obtain or attempt to obtain materials, documents or information through any means not purposely made available through the website. Tools that access or use the Site shall be considered agents of the individuals who control or author them.

Disclaimer

This Site is provided to you on an “AS IS” and “WITH ALL FAULTS” basis. This means that despite our best efforts, the Site may contain inaccuracies, omissions, errors or other defects and you rely on it at your own risk. TREASURY WINE ESTATES AMERICAS COMPANY (‘TWE’) MAKES NO WARRANTY, WHETHER EXPRESS OR IMPLIED. ALL WARRANTIES, EXPRESS AND IMPLIED, ARE EXPRESSLY EXCLUDED AND DISCLAIMED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT WILL TWE BE LIABLE FOR ANY DAMAGES, CLAIM OR LOSS INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OR LOST PROFITS OR GOODWILL RESULTING FROM LOST, DAMAGED OR MISAPPROPRIATED DATA, INABILITY TO USE DATA, DELAYS, INTERRUPTIONS OR COMPUTER VIRUSES, IRRESPECTIVE OF WHETHER TWE KNEW OR SHOULD HAVE KNOWN OF THE LIKELIHOOD OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, DEFAMATION, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION AND THIRD PARTY CLAIMS. IF THE WARRANTY EXCLUSION OF LIMITATION OF LIABILITY OUTLINED IN THESE TERMS AND CONDITIONS IS DETERMINED BY COURT JUDGMENT OR ARBITRATOR’S WRITTEN OPINION TO BE UNENFORCEABLE, YOU AGREE THAT TWE’S LIABILITY WILL NOT EXCEED TWENTY FIVE DOLLARS ($25.00) USD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Transactions on Site

If you use this Site to purchase goods from us, we may require that you open an account and create a username and password. You are responsible for the confidentiality and use of your password. You agree to notify us immediately if you become aware of

(a) any loss or theft of your username or password or

(b) any unauthorized or illegal use of your username or password.

Miscellaneous

You understand and agree that we may comply with law enforcement requests or subpoenas regarding the use of the Site. Wherever possible, these Terms and Conditions will be governed by the laws and regulations of the state of Indiana.

Ordering & Shipping

All orders (including ground and 2 day delivery) received after 2:00 PM EST require one full business day for processing and packing at our warehouse before being shipped. Standard delivery time is 5 to 10 business days, depending on weather (please see more info below).

We ship via FedEx or UPS and also offer 3 day shipping via GSO in California, Nevada, Arizona & Colorado. For FedEx Overnight & 2 Day, all orders must be received before 2pm EST to depart the warehouse on the same day.

Please note that all orders are shipped and delivered on business days only* (excluding weekends and holidays).

Federal Law requires someone over the age of 21 must be present to sign for any packages containing alcohol. Three delivery attempts will be made before the package is returned to us. Once returned, we must charge a $10 rerouting fee on all packages reshipped. To avoid this inconvenience, we recommend delivery to a commercially zoned business address.

We cannot ship to PO, FPO, APO or IPO boxes. We cannot ship internationally. We cannot ship to the following states: Alabama, Arkansas, Delaware, Kentucky, Mississippi, Utah

Return Policy

All sales are final. If you are unsatisfied with your order and believe the wine is corked please contact us here for a replacement.

Damaged Goods. If you have an issue with your order please reach out to [email protected] and we'll work with you to find a solution.

Orders for Products & Services

The products we make available on this Site are for your personal, non-commercial use only.

Alcohol products can only be sold to residents in certain states and you will be notified of this prior to completing your order.

Unless otherwise indicated, all prices on the Site are in U.S. Dollars. You agree to pay in full the prices for any purchases you make either by credit or debit card concurrent with your online order or by other payment means acceptable to the Company.

You agree to pay all applicable taxes. If payment is not received by us from your credit or debit card issuer or its agents, you agree to pay all amounts due upon demand by us.

Certain products that you purchase on this Site may be subject to additional terms and conditions presented to you at the time of such purchase. We reserve the right to cancel or reduce the quantity of your order, without notice and at our discretion, and you will only be charged for quantities actually shipped.

Any orders placed via the Site are not considered accepted until we have shipped the order. We cannot confirm the price of an item until an order has been processed. We reserve the right to correct any errors or inaccuracies on the Site, to change or update information or to cancel orders if any such information is inaccurate. If we cancel any orders after your credit card has been charged, we will issue a credit to your account in the amount charged.

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

What kind of information do we collect from you when you visit our site? -  When you visit , our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better. We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

Sharing of personal information – we don’t do it. Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Newsletter Opt-Out.  If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe. IV. Consumer inquiries and privacy. If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

Protecting your information. All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.